Guest Services

How may we be of assistance?

Guest Services

We want to make sure you have a fun and memorable visit to the World Famous Winchester Mystery House™. So, any time we're available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk in the Gift Store, and our helpful staff will be happy to assist you on any of the following:

The World Famous Winchester Mystery House™ is open Daily, except Christmas Day. Tours depart every 15 minutes and begin at 9am. The Winchester Mystery House™ remains open rain or shine, refunds and rain checks are not offered for inclement weather.

*Please Note: All information is subject to change without notice.

Tour Tickets and Annual Passes are available for purchase in the Winchester Mystery House™ Gift Store. Guest Relations staff can also assist you with renewing/replacing Annual Passes or redeeming guest discounts for your visit.

ATMs/Credit Cards
For your convenience, Automated Teller Machines are located on the property. The Winchester Mystery House™ accepts Traveler's checks, Visa®, MasterCard® and Discover®.

Tour Maps/Transcripts
Maps of the Winchester Mystery House™ are available upon request. Tour transcripts are available to buy in French, Chinese, Vietnamese, German, Japanese and Chinese at our Winchester Gift Shop.

Our Guest Relations staff will be happy to direct you to the nearest hotels and transportation available in the San Jose area.

Guest with Disabilities
Service animals are welcome on all of our tours and in our restaurant and merchandise locations throughout the Winchester Mystery House™. For Hearing Impaired Guests tour transcripts are available from your tour guide.

For your convenience, lockers may be rented for a small fee to store items during your visit.

Baby Care Center
There are changing stations available in our restroom area where you can change and feed your baby.

Attire and Smoking Policy
Proper dress is required, shirt and shoes must be worn at all times. For the comfort and safety of all of our guests, smoking is not permitted on the Winchester Mystery House™ Tour.

For more information call in advance: (408) 247-2101

Continue: Specialty Gifts
Wander through 110 of the 160 rooms of this Victorian mansion, designed and built by the Winchester Rifle heiress. Tour the estate daily. Keep up to date on all the happenings, worldly and otherwise, only with the exclusive "13th Hour" newsletter.

According to some sources, the Boston Medium consulted by Mrs. Winchester explained that her family and her fortune were being haunted by spirits – in fact, by the spirits of American Indians, Civil War soldiers, and others killed by Winchester rifles. Mrs. Winchester was instructed to move west and appease the spirits by building a great house for them. As long as construction of the house never ceased, Mrs. Winchester could rest assured that her life was not in danger.