Health & Safety Policies

The Winchester Mystery House is COVID-19 Prepared and mandated to follow Social Distancing Protocols by the Santa Clara County Health Department.  To learn more about the local health orders, please visit the Santa Clara County Health Department website.  To learn more about the State of California blueprint for reopening, please click HERE.

MASK POLICY: As of July 17, 2021

Out of an abundance of caution, the Bay Area County Health Departments are recommending people wear masks indoors in public settings, even if they are fully vaccinated as an added layer of protection for unvaccinated residents. Businesses like ours have been urged to adopt universal indoor masking requirements for customers to provide better protection to their employees and customers.

In alignment with the recommendations from the County of Santa Clara, Winchester Mystery House will require that everyone, regardless of vaccination status, wear masks indoors during their visit. This is an extra precautionary measure for those who are fully vaccinated, and to ensure easy verification that all unvaccinated people are masked in those settings. We will continue to closely monitor the guidance and update our policies accordingly.

For more information on this new requirement please visit: https://covid19.sccgov.org/news-releases/pr-07-16-2021-bay-area-counties-recommend-masking-indoors-for-everyone?fbclid=IwAR1ahuWnzinKEPz4fx8cSyVVGcUNLao4-ir3zjs1lrAxKfF9-HTLgg7y4K4

GUEST MASK POLICY

    • No masks required outdoors regardless of vaccination status
    • Masks are required indoors by all guests regardless of vaccination status.
    • All Winchester Mystery House Guests and children over 3 must continue to wear a mask during their visit while indoors regardless of vaccination status.
    • Guests will be made aware of the mask policy during the ticketing process and via estate signage.
    • Disposable masks will be made available for any guest that may want to wear one, regardless of vaccination status.

Employee Mask Policy:

    • No masks required outdoors regardless of vaccination status
    • All employees must have their vaccination status documented by HR
    • All Winchester Mystery House Employees are  required to wear masks indoors.
    • There are some settings where masks are required regardless of vaccination status. In outbreaks, all employees must wear face coverings indoors and outdoors when six-feet physical distancing cannot be maintained, regardless of vaccination status.
    • Employers must provide unvaccinated employees with approved respirators for voluntary use when working indoors or in a vehicle with others, upon request.

HEALTH SCREENING 

  • Anyone with a fever of 100.4 degrees or higher is not permitted to enter. Anyone who is exhibiting any signs of illness, fever, cough for any reason will be instructed to leave the property and follow County protocols and guidance

ENHANCED SANITATION

  • Thorough, commercial-grade cleaning of the estate and all surfaces will be conducted continuously throughout the day.
  • Hand sanitizing stations are widely available throughout the property for the use of our Guests and Employees.
  • The Winchester Mystery House does not have centralized HVAC systems and can get warm during the summer months, so expect windows and doors to be open to encourage fresh airflow throughout the tour.

CAPACITY CONTROL – LIMITED TOUR GROUPS

  • All tours will have a designated tour guide
  • All tours will have more than one household party on their tour.
  • Tour capacity will continue to be reduced to allow for guests to observe social distancing when possible.
  • Winchester Mystery House Tour Guides will ensure that guests adhere to mask policies.
  • The tour is a linear one-way path, with a separate entrance and exit.
  • Guests must move forward through the tour and may not at any time “backtrack”.
  • If at any point a guest needs to leave the tour route, please ask your Tour Guide to assist.

SOCIAL DISTANCING

  • Signage has been placed throughout the estate to create awareness of proper physical distancing between Guests. Please be respectful of others’ space.
  • Queue lines that allow for social distancing have been implemented to avoid crowding in the ticket booth, tour entrance, gift shop, and gardens.
  • PlexiGlass barriers have been installed in the Gift Shop.
  • The vintage arcade games, Axe Throwing and Sarah’s Attic are open – frequently sanitized
  • Beverages are available for purchase via a sanitized vending machine. Frequently cleaned and sanitized restrooms are on the estate as well.

TOUCH-LESS OPTIONS AVAILABLE TO OUR GUESTS

  • All guests are required to purchase their tickets online so that they can proceed directly to the tour without visiting our ticket booth.
  • Contactless payment options, such as Apple Pay and Google Pay, are available

Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit.

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